The following information was released by the U.S. Senate Committee on Banking, Housing, and Urban Affairs:
Warren requests information from the National Association of Insurance Commissioners on state regulators’ efforts to investigate and address the risks posed by the increasing ties between private investment firms and insurance companies.
“Congress needs to understand the current regulatory gaps federal policymakers must address to better mitigate the risks private credit poses to the insurance markets and policyholders.”
Text of Letter (PDF)
U.S. Senator Elizabeth Warren (D-Mass.), Ranking Member of the Senate Banking, Housing, and Urban Affairs Committee, sent the National Association of Insurance Commissioners (NAIC) a request for information about state regulatory efforts to investigate and address the growing risks posed by ties between private investment firms and insurance companies. Recent reporting about billionaire Mark Walter’s insurance companies and private investment firms is just the latest example of these risks, and it raises questions about what actions state and federal regulators must take to ensure the investments of American families are protected.
In July, The Wall Street Journal first reported that the Department of Justice and the Securities and Exchange Commission were investigating how multibillion-dollar loans “extended to companies tied to Walter or his conglomerate, TWG Global, wound up on the books of insurance companies he owns after passing through a third entity.” The report noted that regulators require disclosures of related-party transactions to prevent conflicts of interest and shield policyholders from harm.
In her letter, the Ranking Member noted that the recent reporting on the Walter scandal illustrates the growing involvement of private investment firms in the insurance sector and their potentially questionable investment practices raising questions about whether the current model of state-led oversight and regulation is keeping pace with these evolving risks.
“Life insurers’ private credit investments have more than doubled over the past decade, rising from $386 billion in 2014 to $849 billion in 2024,” Ranking Member Warren wrote. “This trend raises concerns about the resiliency of the insurance sector, since private credit investments often consist of loans that are illiquid, difficult to price or value, and therefore harder to sell during periods of financial stress.”
The Ranking Member continued: “The reporting about these investments and their potential misclassification raises important policy questions. For example, regulators must ensure that insurers do not jeopardize their ability to pay out legitimate claims by taking excessive risks investing the premiums paid by their customers. This includes addressing the extent to which insurers can invest in affiliated companies … “
“… it is critical for policymakers to understand whether enhanced federal or state guardrails are needed to address the risks posed by the increase in the size of the insurance market, consolidation in the industry, and the growing entanglement between insurers and the rest of the financial system … While NAIC has initiated some modest reforms, many of those reforms are still being implemented, or remain under development, despite insurers having accumulated substantial private exposure over the preceding decade,” wrote the Ranking Member.
Ranking Member Warren concluded the letter with questions about assessments and actions the NAIC has undertaken following the reporting on the Walter scandal and what actions state and federal regulators must take to ensure the investments of American families are protected.
OLDWICK, N.J.–(BUSINESS WIRE)– AM Best has affirmed the Financial Strength Rating (FSR) of A (Excellent) and the Long-Term Issuer Credit Ratings (Long-Term ICR) of “a+” (Excellent) of the property/casualty (P/C) members of Erie Insurance Group (Erie). Additionally, AM Best has affirmed the FSR of A (Excellent) and the Long-Term ICR of “a” (Excellent) of Erie Family Life Insurance Company (EFL). The outlook of these Credit Ratings (ratings) is stable.
Erie Insurance Exchange is the lead company of Erie; the remainder of the P/C group is composed of inter-company pooling members, Erie Insurance Company and Erie Insurance Company of New York (Rochester, NY), and reinsured subsidiaries, Erie Insurance Property & Casualty Company and Flagship City Insurance Company. All companies are domiciled in Erie, PA, unless otherwise specified.
The ratings of Erie reflect its balance sheet strength, which AM Best assesses as strongest, as well as its adequate operating performance, favorable business profile and appropriate enterprise risk management (ERM).
While the group’s balance sheet and capital have been impacted by elevated loss costs and catastrophe activity over the recent five-year period, material stabilization and improvement has been seen through year-end 2025, and second-quarter 2026. As a result, risk-adjusted capitalization as measured by Best’s Capital Adequacy Ratio (BCAR) remains at the strongest level. In addition, underwriting leverage and key liquidity metrics have remained stable year-over-year. Furthermore, reserve development trends continue to improve with the group reporting two consecutive years of favorable prior year reserve development.
The improvement in Erie’s operating results in 2025, and through the first half of 2026, is attributable to management’s extensive performance improvement initiatives and strategic rate increases. AM Best notes the impact of these rate increases has been slower when compared with Erie’s peers. This lag is partly due to Erie’s use of 12-month auto policies and its “rate lock” feature, which delays the recognition of premium rate increases and, in turn, prolongs the beneficial impact. Nonetheless, Erie returned to underwriting profitability in fourth-quarter 2025, and continues to report improved underlying performance. AM Best will continue to monitor these trends to ensure results can be sustained.
The ratings of EFL reflect its balance sheet strength, which AM Best assesses as very strong, as well as its adequate operating performance, neutral business profile and appropriate ERM. These ratings also consider the lift from Erie, based on its strategic importance in supporting the overall strategy of EFL in selling life and annuity products to the group’s P/C client base. EFL’s ratings and stable outlooks are further supported by the strongest level of risk-adjusted capitalization, as measured by BCAR, a conservative investment approach and improved operating results.
This press release relates to Credit Ratings that have been published on AM Best’s website. For all rating information relating to the release and pertinent disclosures, including details of the office responsible for issuing each of the individual ratings referenced in this release, please see AM Best’s Recent Rating Activity web page. For additional information regarding the use and limitations of Credit Rating opinions, please view Guide to Best’s Credit Ratings. For information on the proper use of Best’s Credit Ratings, Best’s Performance Assessments, Best’s Preliminary Credit Assessments and AM Best press releases, please view Guide to Proper Use of Best’s Ratings & Assessments.
AM Best is a global credit rating agency, news publisher and data analytics provider specializing in the insurance industry. Headquartered in the United States, the company does business in over 100 countries with regional offices in London, Amsterdam, Dubai, Hong Kong, Singapore and Mexico City. For more information, visit www.ambest.com.
Life insurance application activity surged 18% in August from a year earlier, marking the strongest year-over-year growth ever recorded for the month, according to the MIB Life Index.
The August data extended a strong run for life insurance applications in 2026. Through the first eight months, activity was up 15.6% from the same period in 2025 and was 19.6% higher than in 2024 and 20.6% higher than in 2023.
On a month-over-month basis, application activity was essentially flat in August, declining 0.6% from July.
The growth in life applications was particularly pronounced among older applicants. Every age group showed growth in August, MIB reported, with double-digit gains among applicants 40 and older. Activity rose 3.5% among people ages 0-29, 5.3% among those 30-39, 13.5% among those 40-49, 22.9% among those 50-59, 34.4% among those 60-69 and 53.9% among applicants 70 and older.
The pattern was similar on a year-to-date basis, with growth accelerating as applicant age increased. Through August, activity was up 0.7% among applicants ages 0-29, 5.7% among those 31-39, 14% among those 40-49, 22.4% among those 50-59, 30% among those 60-69 and 48% among those 70 and older.
Application activity also increased across all face-amount categories in August, according to information MIB collected from its member companies. Double-digit growth was recorded for policies with face amounts below $250,000 and for amounts of $1 million to less than $5 million.
The year-to-date numbers showed broad-based gains as well. Through August, all face-amount categories posted growth, including double-digit increases for policies below $250,000 and those from $500,000 to less than $2.5 million. Applications for face amounts from $2.5 million to less than $5 million increased at a triple-digit rate.
The relationship between age and face amount produced a more mixed picture.
Among applicants ages 0-29, applications grew for face amounts of $100,000 to less than $250,000 and $500,000 and above, with double-digit gains for amounts of $2.5 million and higher. Activity was flat below $100,000 and declined for amounts from $250,000 to less than $500,000.
Applicants ages 30-39 posted growth for amounts of $100,000 to less than $250,000 and $1 million and above, while applications for $2.5 million and higher rose at a double-digit rate. Activity was flat for $500,000 to less than $1 million and declined across the other face-amount categories.
Applications increased across every face-amount band for applicants ages 40-49. Double-digit growth was recorded for amounts from $100,000 to less than $250,000 and from $1 million to less than $5 million.
Applicants ages 50-59 recorded double-digit growth for amounts below $500,000 and from $1 million to less than $5 million. Applications for $5 million and higher also increased, while amounts from $500,000 to less than $1 million declined at a double-digit rate.
For applicants ages 60-69, applications grew for amounts below $5 million. Growth was in the double digits for amounts below $1 million and from $2.5 million to less than $5 million, while applications for $1 million to less than $2.5 million increased at a triple-digit rate. Activity for $5 million and higher was flat.
Applicants 70 and older posted growth across every face-amount category, with double-digit gains for amounts below $500,000 and for amounts of $1 million and higher.
Term up nearly 25%
The gains also extended across major life insurance product categories.
Term life applications increased 24.7% from a year earlier in August, while whole life applications rose 23.3%. Universal life applications increased 8.3%.
Term life posted double-digit year-over-year growth across every age band. Whole life and universal life both recorded growth among applicants 40 and older, with double-digit increases among those 50 and older. Both products declined among applicants under 40.
On a year-to-date basis through August, all three product categories recorded double-digit growth.
The results point to continued strength in life insurance demand in 2026, with the largest gains concentrated among older applicants and in several higher-face-amount categories.
Paris and Windsor, CT, September 10, 2026 – The life insurance industry is facing a relevance challenge. While consumers recognize the importance of financial protection, many struggle to see how life insurance fits into their lives, preventing insurers from building lasting customer relationships. The World Life Insurance Report 2027, researched jointly by the Capgemini Research Institute and LIMRA, finds that 47% of consumers say they are considering purchasing a life insurance policy, yet more than 40% of those feel confused, uncertain, or unconvinced with the information they find. As a result, one in four drop out of the purchase journey before completion.
The report, which surveyed more than 6,100 consumers worldwide, discovered that younger people are especially prone to this pattern. While 54% of 18-to-40-year-olds consider buying life insurance, they are also more likely to abandon the process (28%) before completing it. Overly technical language (37%), affordability concerns (35%), and a perceived lack of relevance to life stage (25%) rank as some of the most common reasons people walk away altogether.
Consumers embrace AI tools, but still lean on human guidance
While more than half (51%) of consumers plan to use generative AI tools to research and compare life insurance products, human guidance continues to play a pivotal role in decision-making. Two-thirds of consumers prefer working with a human advisor when finalizing coverage decisions, and 85% want advisor interaction at some point during their journey, whether to validate research, answer questions, or provide reassurance.
Consumers increasingly expect advisors to understand their circumstances and experiences. Half of respondents say they prefer working with advisors who share similar demographic characteristics, believing they are better equipped to relate to their needs and life situations. However, fewer than a quarter of insurers can match advisors in this way.
“Consumers have high standards for their personal financial services products. When it comes to life insurance, they recognize its importance, but complexity at the point of purchase and post-sale silence undermine policy ownership – putting customer relationships at risk and triggering exits that cost the industry billions,” said Samantha Chow, Global Leader for Life Insurance, Annuities and Benefits Sector at Capgemini. “Best-in-class insurers demonstrate what’s possible when consumers sit at the heart of every decision. They build the data foundations to turn customer intelligence into proactive, lifelong engagement that has a real commercial impact. The top 10% are orchestrating an ecosystem of advisors, partners, and AI-enabled channels to create a consistent journey between automated and human touchpoints.”
Coverage without ongoing engagement leaves policyholders in the dark
The report finds that many life insurers lose momentum once a policy is issued. Nearly 40% of policyholders say they rarely hear from their life insurer after purchase. At the same time, half of consumers who discontinue policies do so within the first three years, before insurers have an opportunity to build durable, long-term relationships. Notably, 48% say they’d be more likely to stick with an insurer that offers proactive guidance before, during, and after their purchase.
Group life insurance, which is usually purchased through an employer, follows a similar pattern. Guidance tends to focus squarely on logistics and transactional matters with only 25% of people sharing that they receive support in finding coverage that fits their needs. The report also reveals that more than half (57%) of employees feel generally confident in their employer-provided coverage but admit to never formally assessing or validating whether it suits their needs, leaving them at risk of insufficient protection and a false sense of security.
“Our research shows affordability is often a perception problem – consumers believe life insurance costs far more than it does – and that makes education the industry’s biggest opportunity. We need to bring consumers into the fold and guide them through the entire process, keeping it simple, embracing tools like AI, but never losing sight of how essential human advisors are. When insurers nurture the relationship with ongoing support, consumers respond,” said Bryan Hodgens, Senior Vice President and Head of LIMRA Research.
A small group of leading insurers are pulling ahead
The report finds only 18% of insurers have a unified strategy and customer journey roadmap, underscoring the need for a plan to address those relevancy gaps. Best-in-class insurers[i], representing only 10% of all carriers, have set a clear standard of how life insurance is designed, communicated, and delivered at scale. They distinguish themselves against mainstream peers by:
Transforming consumer engagement: Best-in-class insurers are nearly twice as likely to tailor advice to a consumer’s life stages, communicate in plain language and proactively engage around key life milestones. They use short-form content and relatable stories and AI-based conversational guidance to resolve queries.
Evolving the advisor workforce: High performing insurers are modernizing advisor experiences by improving compensation structures, automating workflows, and equipping them with real-time insights. These insurers are more than twice as likely to match consumers to advisors based on age, gender, language and cultural background.
Building intelligence through enhanced data foundations: Best-in-class insurers are almost three times more likely to unify consumer data into a single view and deploy agentic AI capabilities that execute tasks autonomously.
The payoffs are measurable: best-in-class insurers achieved 41% higher revenue growth over the past three years and 12% lower lapse rates than mainstream peers. For an industry searching for ways to convert consumer interest into lasting relationships, these results demonstrate that a high-functioning model exists among the industry’s top performers.
The World Life Insurance Report 2027 draws on two primary research sources conducted in collaboration with Phronesis Partners. The Global Voice of the Customer Survey, conducted from April to June 2026, polled 6,175 consumers across 18 countries in the Americas, Europe, and Asia-Pacific. The Global Insurance Executive Interviews, conducted over the same period, featured 198 senior insurance executives from leading life insurers spanning the same three regions. Best-in-class insurers were identified based on self-assessments across seven dimensions, including consumer-centric investment priorities, lapse and surrender management practices, advisor demographic matching, and technology maturity in data unification and agentic AI.
September is Life Insurance Awareness Month, a nationwide campaign to inform Americans about the benefits of having life insurance.
The people we love most are the people we want to protect. Life insurance can play an important role in protecting your family when the unexpected happens.
Here are some key reasons to consider buying a life insurance policy:
Income replacement, which can help families who lose a primary earner.Covering final expenses, such as funeral or burial costs.Paying off debts, such as a mortgage or loan, so surviving family members aren’t saddled with the debt.Providing a financial legacy for heirs or charity. This could help children of a deceased parent pay for college.
It’s a good time to think about your life insurance coverage and the financial protection it can provide your family.
If you decide to obtain a life insurance policy, I suggest you shop around. Determine how much coverage you need. You may wish to ask a financial advisor or your insurance agent about the right amount of insurance you should purchase.
Compare plans from more than one company. Don’t feel rushed or pressured into making a decision immediately. Life insurance is a long-term commitment.
You’ll want to verify that the agent and company you’re dealing with are licensed in North Carolina. You may do that by going to our website at www.ncdoi.gov.
Please read the policy carefully. Make sure you fully understand any policy you are considering and that you are comfortable with the company, agent and product. Ask questions. Your life insurance policy represents a considerable investment and may significantly impact your family’s future.
Make sure you can afford to pay the premium. Buy only the amount of life insurance you need. Ask your accountant or tax advisor about any potential tax consequences.
Do not sign an insurance application until you review it carefully to be sure all the answers are complete and accurate.
When you’re ready to pay your premium, make your check or money order payable to the insurance company, not the agent. Make sure you get a receipt. Don’t pay in cash.
While we’re discussing life insurance, I want to let you know about a free service we have at the Department of Insurance. It’s called our Lost Life Insurance Locater.
If you’ve had a loved one who passed away and are unable to locate the deceased’s life insurance policy, the Lost Life Insurance Locater can help.
You can find it at our web page at www.ncdoi.gov. Or you may call a consumer expert for assistance at 855-408-1212 weekdays from 8 a.m. to 5 p.m.
SINGAPORE–(BUSINESS WIRE)– AM Best has affirmed the Financial Strength Rating of B++ (Good), the Long-Term Issuer Credit Rating of “bbb” (Good), and the Vietnam National Scale Rating (NSR) of aaa.VN (Exceptional) of Petrolimex Insurance Corporation (PJICO) (Vietnam). The outlook of these Credit Ratings (ratings) is stable.
The ratings reflect PJICO’s balance sheet strength, which AM Best assesses as strong, as well as its adequate operating performance, neutral business profile and appropriate enterprise risk management.
PJICO’s balance sheet strength assessment is underpinned by its risk-adjusted capitalisation, which is expected to remain at the strongest level over the medium term, as measured by Best’s Capital Adequacy Ratio (BCAR). PJICO maintains a prudent investment strategy, with a majority of its investments held in cash and term deposits. The company has a moderate reliance on reinsurance to support its underwriting capacity for large property and engineering risks, as well as to manage accumulation risks and catastrophe exposure. Notwithstanding, credit risk is partly mitigated by the good credit quality of PJICO’s reinsurance panel.
AM Best assesses PJICO’s operating performance as adequate, as evidenced by a five-year weighted average (2021-2025) return-on-equity of 12.5%. PJICO has delivered underwriting profitability over the last five years. In addition, its combined ratio remained broadly stable in 2025. While the company reported a slightly higher loss ratio, its expense ratio improved, partly driven by lower acquisition costs in its health insurance portfolio. Additionally, investment income remained supportive of overall earnings.
AM Best assesses PJICO’s business profile as neutral. The company is a non-life insurer based in Vietnam, with gross premiums written of VND 4.8 trillion (USD 185 million) in 2025, which is approximately 5% of domestic market share. The company’s premium mix is moderately diversified with its key business lines being motor, property, health and marine insurance. PJICO has a vast distribution network, including agency, direct and broker channels. The company’s business profile benefits from its common branding and preferential access to cargo business arising from its largest non-majority shareholder, Vietnam National Petroleum Group.
Ratings are communicated to rated entities prior to publication. Unless stated otherwise, the ratings were not amended subsequent to that communication.
This press release relates to Credit Ratings that have been published on AM Best’s website. For all rating information relating to the release and pertinent disclosures, including details of the office responsible for issuing each of the individual ratings referenced in this release, please see AM Best’s Recent Rating Activity web page. For additional information regarding the use and limitations of Credit Rating opinions, please view Guide to Best’s Credit Ratings. For information on the proper use of Best’s Credit Ratings, Best’s Performance Assessments, Best’s Preliminary Credit Assessments and AM Best press releases, please view Guide to Proper Use of Best’s Ratings & Assessments.
AM Best is a global credit rating agency, news publisher and data analytics provider specialising in the insurance industry. Headquartered in the United States, the company does business in over 100 countries with regional offices in London, Amsterdam, Dubai, Hong Kong, Singapore and Mexico City. For more information, visit www.ambest.com.
Technical language (37%), affordability concerns (35%), and lack of relevance to life stage (25%) among top barriers to purchasing life insurance
Half of consumers plan to use generative AI tools to discover and compare life insurance products
Nearly 40% of policyholders rarely hear from their life insurer after purchasing a policy, while half of those who discontinue coverage do so within the first three years
Best-in-class life insurers, representing 10% of the industry, achieve 41% higher revenue growth and 12% lower lapse rates by combining consumer-led strategies with intelligence-powered operations
PARIS & WINDSOR, Conn.–(BUSINESS WIRE)– The life insurance industry is facing a relevance challenge. While consumers recognize the importance of financial protection, many struggle to see how life insurance fits into their lives, preventing insurers from building lasting customer relationships. The World Life Insurance Report 2027, researched jointly by the Capgemini Research Institute and LIMRA, finds that 47% of consumers say they are considering purchasing a life insurance policy, yet more than 40% of those feel confused, uncertain, or unconvinced with the information they find. As a result, one in four drop out of the purchase journey before completion.
The report, which surveyed more than 6,100 consumers worldwide, discovered that younger people are especially prone to this pattern. While 54% of 18-to-40-year-olds consider buying life insurance, they are also more likely to abandon the process (28%) before completing it. Overly technical language (37%), affordability concerns (35%), and a perceived lack of relevance to life stage (25%) rank as some of the most common reasons people walk away altogether.
Consumers embrace AI tools, but still lean on human guidance
While more than half (51%) of consumers plan to use generative AI tools to research and compare life insurance products, human guidance continues to play a pivotal role in decision-making. Two-thirds of consumers prefer working with a human advisor when finalizing coverage decisions, and 85% want advisor interaction at some point during their journey, whether to validate research, answer questions, or provide reassurance.
Consumers increasingly expect advisors to understand their circumstances and experiences. Half of respondents say they prefer working with advisors who share similar demographic characteristics, believing they are better equipped to relate to their needs and life situations. However, fewer than a quarter of insurers can match advisors in this way.
“Consumers have high standards for their personal financial services products. When it comes to life insurance, they recognize its importance, but complexity at the point of purchase and post-sale silence undermine policy ownership – putting customer relationships at risk and triggering exits that cost the industry billions,” said Samantha Chow, Global Leader for Life Insurance, Annuities and Benefits Sector at Capgemini. “Best-in-class insurers demonstrate what’s possible when consumers sit at the heart of every decision. They build the data foundations to turn customer intelligence into proactive, lifelong engagement that has a real commercial impact. The top 10% are orchestrating an ecosystem of advisors, partners, and AI-enabled channels to create a consistent journey between automated and human touchpoints.”
Coverage without ongoing engagement leaves policyholders in the dark
The report finds that many life insurers lose momentum once a policy is issued. Nearly 40% of policyholders say they rarely hear from their life insurer after purchase. At the same time, half of consumers who discontinue policies do so within the first three years, before insurers have an opportunity to build durable, long-term relationships. Notably, 48% say they’d be more likely to stick with an insurer that offers proactive guidance before, during, and after their purchase.
Group life insurance, which is usually purchased through an employer, follows a similar pattern. Guidance tends to focus squarely on logistics and transactional matters with only 25% of people sharing that they receive support in finding coverage that fits their needs. The report also reveals that more than half (57%) of employees feel generally confident in their employer-provided coverage but admit to never formally assessing or validating whether it suits their needs, leaving them at risk of insufficient protection and a false sense of security.
“Our research shows affordability is often a perception problem – consumers believe life insurance costs far more than it does – and that makes education the industry’s biggest opportunity. We need to bring consumers into the fold and guide them through the entire process, keeping it simple, embracing tools like AI, but never losing sight of how essential human advisors are. When insurers nurture the relationship with ongoing support, consumers respond,” said Bryan Hodgens, Senior Vice President and Head of LIMRA Research.
A small group of leading insurers are pulling ahead
The report finds only 18% of insurers have a unified strategy and customer journey roadmap, underscoring the need for a plan to address those relevancy gaps. Best-in-class insurersi, representing only 10% of all carriers, have set a clear standard of how life insurance is designed, communicated, and delivered at scale. They distinguish themselves against mainstream peers by:
Transforming consumer engagement: Best-in-class insurers are nearly twice as likely to tailor advice to a consumer’s life stages, communicate in plain language and proactively engage around key life milestones. They use short-form content and relatable stories and AI-based conversational guidance to resolve queries.
Evolving the advisor workforce: High performing insurers are modernizing advisor experiences by improving compensation structures, automating workflows, and equipping them with real-time insights. These insurers are more than twice as likely to match consumers to advisors based on age, gender, language and cultural background.
Building intelligence through enhanced data foundations: Best-in-class insurers are almost three times more likely to unify consumer data into a single view and deploy agentic AI capabilities that execute tasks autonomously.
The payoffs are measurable: best-in-class insurers achieved 41% higher revenue growth over the past three years and 12% lower lapse rates than mainstream peers. For an industry searching for ways to convert consumer interest into lasting relationships,these results demonstrate that a high-functioning model exists among the industry’s top performers.
The World Life Insurance Report 2027 draws on two primary research sources conducted in collaboration with Phronesis Partners. The Global Voice of the Customer Survey, conducted from April to June 2026, polled 6,175 consumers across 18 countries in the Americas, Europe, and Asia-Pacific. The Global Insurance Executive Interviews, conducted over the same period, featured 198 senior insurance executives from leading life insurers spanning the same three regions. Best-in-class insurers were identified based on self-assessments across seven dimensions, including consumer-centric investment priorities, lapse and surrender management practices, advisor demographic matching, and technology maturity in data unification and agentic AI.
_____________________________________________
1 These figures reflect Capgemini’s analysis of insurers’ self-assessed maturity across a range of dimensions, including consumer engagement, advisor enablement, and data and technology capabilities, combined with self-reported financial performance from 2022-2025. Best-in-class insurers represent the top-performing 10% of all carriers surveyed.
About Capgemini
Capgemini is the business transformation partner for enterprises in the age of AI. We help organizations imagine and build an intelligent, sustainable future, combining AI, technology and human ingenuity to transform how they operate, innovate and grow. With unique end-to-end capabilities spanning strategy, technology, engineering and intelligent operations, we bring together deep industry expertise and market-leading capabilities in AI, cloud and data to turn ambition into measurable business outcomes at scale. Supported by a robust ecosystem of partners and nearly 60 years of expertise, Capgemini is a responsible and diverse global organization of over 410,000 team members in more than 50 countries. The Group reported 2025 revenues of €22.5 billion.
The Capgemini Research Institute is Capgemini’s in-house think-tank on all things digital. The Institute publishes research on the impact of digital technologies on large traditional businesses. The team draws on the worldwide network of Capgemini experts and works closely with academic and technology partners. The Institute has dedicated research centers in India, Singapore, the United Kingdom and the United States. It was ranked #1 in the world for the quality of its research by independent analysts for six consecutive times – an industry first.
Serving the industry since 1916, LIMRA offers industry knowledge, insights, connections, and solutions to help more than 700 member organizations navigate change with confidence. Visit LIMRA at www.limra.com.
Tennessee Gov. Bill Lee has proclaimed September as Life Insurance Awareness Month in Tennessee.
To support this proclamation, the Tennessee Department of Commerce & Insurance (TDCI) highlights the importance of life insurance coverage, which can help families protect their futures and ease financial burdens after a loved one’s death.
“Life insurance is a critical insurance product, and our entire team fully supports Governor Lee’s proclamation, which should remind all Tennesseans to assess their families’ financial needs,” said TDCI Commissioner Carter Lawrence. “During Life Insurance Awareness Month, I encourage consumers to evaluate their current benefits, seek advice from qualified insurance professionals, and take the actions necessary to achieve a financially secure future for their loved ones.”
Consumers who need help locating a loved one’s life insurance policy can use the National Association of Insurance Commissioners’ (NAIC) Life Insurance Policy Locator Service, a free tool, to determine if an individual is a beneficiary of a life insurance policy.
In 2025, the service helped locate over $107 million in benefits for Tennesseans.
“Life insurance policies are intended to help cover financial burdens, such as medical bills, funeral costs, and other financial obligations that can occur after losing a loved one,” said TDCI Assistant Commissioner for Insurance Scott McAnally. “I encourage consumers who have questions about whether they are beneficiaries of a policy to file a search request.”
For more details about the locator service, visit the NAIC’s website or contact the team at 1-800-342-4029 or (615) 741-2218.
Things All Life Insurance Policyholders Should Know
Life insurance policies can be taken out by anyone who can prove they have an insurable interest in the person — that is, a financial interest in the insured person’s life. If you have a life insurance policy, your responsibility does not stop with the paperwork. As a policyholder, there are important steps you should take now, and in the future, to help your loved ones:
Have you had a life-changing event, such as the birth of a child or a divorce? It is important to update your policies after a major life event to make sure that you have the appropriate beneficiaries listed.
Check your policies once a year to make sure that all beneficiaries are included and that the contact information for those listed beneficiaries is correct.
Let your beneficiaries know about the policies. Good communication can save everyone time and reduce confusion in the long run.
Provide beneficiaries or trusted advisors (such as accountants and attorneys) with the name of the life insurance company holding the policy.
Place a current copy of the policy with your will or other estate paperwork in a safe place where family and beneficiaries will be able to easily find it.
An insurance company has 60 days to pay a death claim to beneficiaries. If a claim is not paid within 15 days of the date of death, the company must also pay interest. There is a grace period of 30 days for missed payments in Tennessee. If you miss a payment, you will be covered for 30 days even if the missed payment is not made up.
About the Tennessee Department of Commerce & Insurance. Protecting Tennesseans, empowering professionals. Our divisions include the State Fire Marshal’s Office, Insurance, Securities, Regulatory Boards, the Tennessee Law Enforcement Training Academy, the Tennessee Emergency Communications Board, and TennCare Oversight.
SINGAPORE–(BUSINESS WIRE)– AM Best is maintaining a stable outlook on Malaysia’s non-life insurance segment, citing regulatory initiatives and economic expansion, which is driving robust premium growth and increasing insurance penetration.
Also supporting the stable outlook on Malaysia’s non-life segment is de-tariffication of motor and fire insurance, as well as measures curbing medical inflation. The Best’s Market Segment Report, “Market Segment Outlook: Malaysia Non-Life Insurance,” notes that motor and fire insurance anchor the market, together accounting for more than 65% of total non-life premiums. Since phased liberalisation of tariffs for these lines began in July 2016, pricing progressively has shifted toward a more risk-based approach. Over time, AM Best expects de-tariffication to drive product innovation, improve service quality, align pricing with underlying risks and enhance market efficiency, although it may pressure underwriting margins over the intermediate term.
“Malaysia’s non-life insurers continue to maintain healthy underwriting profits through disciplined underwriting and effective pricing strategies, supporting the industry’s long-term sustainability. The segment remains poised for continued growth,” said Sin Yee Chuah, senior financial analyst, AM Best.
Malaysia’s non-life segment reported an improved underwriting profit in 2025, with a healthy combined ratio in the low-to-mid-90% range, reflecting sustained underwriting discipline that supported profitability. The country’s economy continues to be supported by resilient domestic demand, particularly household consumption and investment, while strong demand for electrical and electronics exports and continued investment in data centers is providing additional support. However, the stable outlook remains vulnerable to developments in the external environment.
“Malaysia’s high dependence on trade leaves the economy exposed to weaker global demand, higher tariffs and disruptions to regional supply chains,” said Victoria Ohorodnyk, director, head of analytics, AM Best. “Heightened geopolitical tensions could also weigh on exports and business investment.”
Other report takeaways include:
A pilot phase for the recently introduced RESET Strategy, which introduced a standardised base medical and health insurance/takaful plan with a co-payment feature, is targeted for the second half of 2026 and full rollout is expected by early 2027. The program looks to improve affordability and pricing transparency while addressing long-term medical cost pressures.
As climate-linked flooding is Malaysia’s primary catastrophe exposure, climate change is projected to increase the frequency and severity of extreme weather events, thus presenting floods as a persistent tail risk for insurers and exposing the segment’s profitability to greater volatility.
AM Best is a global credit rating agency, news publisher and data analytics provider specializing in the insurance industry. Headquartered in the United States, the company does business in over 100 countries with regional offices in London, Amsterdam, Dubai, Hong Kong, Singapore and Mexico City. For more information, visit www.ambest.com.
TEANECK, N.J.–(BUSINESS WIRE)–
Agam Capital (“Agam”), a global leader in insurance-related asset and liability analytics, advised JAB Insurance (“JAB”), the global life insurance business of JAB Holding Company, on the completion of its acquisition of Columbian Financial Group (“CFG”) following the successful conclusion of coordinated rehabilitation proceedings in New York and Illinois and receipt of all required court and regulatory approvals.
The transaction, which leveraged Agam’s unique pALM analytical platform and capabilities, includes the contribution by JAB of fresh capital to secure a stable, permanent home for policyholders. Agam advised JAB in connection with its engagement with the Rehabilitators and their teams at the New York Liquidation Bureau (“NYLB”) and the Illinois Office of the Special Deputy (“OSD”), as well as the New York State Department of Financial Services (“DFS”) and the Illinois Department of Insurance (“IDOI”).
Agam and JAB have also expanded their longstanding strategic relationship through a long-term agreement covering a range of analytical and risk management initiatives across the JAB Insurance platform.
Agam Co-Founders, Chak Raghunathan and Avi Katz, said, “We are delighted to announce the completion of this important transaction, which enables CFG to emerge as a key part of the JAB Insurance family. Our collaboration with Anant Bhalla and the JAB Insurance team continues to result in value creation opportunities as we build on our strong track record of advising on complex insurance transactions.”
Anant Bhalla, Executive Chairman of JAB Insurance, said, “We are deeply grateful for the commitment of the rehabilitators and insurance regulators in both New York and Illinois, and for the ongoing support of Agam, a longstanding advisor and strategic partner of JAB Insurance, all of whom worked with us over the past two-plus years to make this complex transaction a reality. We are pleased to welcome CFG to JAB Insurance and to provide its policyholders with a stable, well-capitalized and long-term home.”
About Agam Capital
Agam is a global leader in insurance related asset and liability analytics. Founded in 2016, Agam operates the pALM ecosystem, a differentiated analytical platform for balance sheet optimization across the insurance industry. This proprietary Asset Liability Management (ALM) platform supports Agam’s strategic partners in exceeding their capital and growth targets. With a fully embedded Dynamic Strategic Asset Allocation (DSAA) and Enterprise Risk Management (ERM) infrastructure, pALM supports Agam’s ability to offer one stop, turnkey insurance solutions to global clients in various regulatory jurisdictions.
Agam’s team of experts have a global reach with offices in the USA, Canada, Bermuda, India and Japan. In addition, Agam ISAC Bermuda, which offers a comprehensive suite of operational, management and governance services to Bermuda based reinsurers, is fully licensed as a Class E insurer by the Bermuda Monetary Authority (BMA).
